Refund policy

RETURNS & REFUNDS POLICY

Returns

Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer a refund or exchange.

To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.

Certain types of goods are non-returnable, including but not limited to:

Perishable goods (such as food or treats)
Intimate or sanitary products
Hazardous materials
Flammable liquids or gases

Non-returnable items also include:

Gift cards
Downloadable software or digital products
Certain health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Returns must be requested within 30 days of delivery. Items sent back without prior authorization may not be accepted.

Partial Refunds (if applicable)

Partial refunds may be granted in the following cases:

Items showing obvious signs of use
Opened CDs, DVDs, software, video games, or similar sealed items
Items not in original condition, damaged, or missing parts not due to our error
Items returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will notify you by email that we have received your returned item.
We will also inform you whether your refund has been approved or rejected.

If approved, your refund will be processed and automatically applied to your original method of payment within a few business days.

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet:

Check your bank account again.
Contact your credit card company — it may take some time before your refund is officially posted.
Contact your bank — processing times can vary.

If you’ve done all of this and still have not received your refund, please contact us at:
contact@woofymarket.com

Sale Items

Only regular-priced items may be refunded.
Sale or promotional items are non-refundable.

Exchanges (if applicable)

We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, please contact us at:
contact@woofymarket.com

Further instructions will be provided after review.

Gifts

If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of the returned item.

If the item was not marked as a gift, the refund will be issued to the original purchaser.

Return Shipping

To initiate a return, please contact us first at:
contact@woofymarket.com

Return shipping costs are the responsibility of the customer and are non-refundable.
If a refund is issued, the cost of return shipping will be deducted from your refund (if applicable).

Delivery times for exchanged products may vary depending on your location.

For items valued over £75, we recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee receipt of returned items.

Contact Information

Woofy Market (operated by Holdvion Ltd)
Email: contact@woofymarket.com