SHIPPING POLICY

Shipping Policy

Thank you for shopping with Woofy Market.
Below you will find details about our shipping methods, processing times, and delivery conditions.

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Processing Time

All orders are processed within 1–3 business days after payment confirmation.
Orders are not shipped or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, processing may be delayed by a few days. In such cases, we will notify you by email.

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Shipping Destinations

We currently ship to selected countries.
Available shipping destinations and rates are displayed at checkout.

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Shipping Rates & Delivery Estimates

Shipping costs are calculated and displayed at checkout based on:

• Delivery location

• Order weight and size

Estimated delivery times are provided for reference only and are not guaranteed, as delays may occur due to carriers, customs, or circumstances beyond our control.

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Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number (if available).
Tracking information may take up to 24–48 hours to become active.

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Customs, Duties & Taxes

Woofy Market is not responsible for any customs duties, taxes, or import fees that may apply once the shipment reaches your destination country.
These charges are the responsibility of the customer.

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Damaged or Lost Packages

Woofy Market is not liable for products damaged or lost during shipping.
If your order arrives damaged, please contact the shipping carrier directly to file a claim.

You may also contact us at contact@woofymarket.com, and we will do our best to assist you.

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Incorrect Address

Please ensure that your shipping address is entered correctly at checkout.
We are not responsible for orders shipped to incorrectly provided addresses.

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Contact Information

For any shipping-related questions, please contact us at:

Woofy Market (operated by Holdvion Ltd)
Email: contact@woofymarket.com