Returns & Refunds Policy
At Woofy Market, we want you and your dog to be completely satisfied with your purchase. If something isn’t right, we’re here to help.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
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The item must be unused, unwashed, and in its original packaging.
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Items showing visible wear, damage, or missing parts may not be accepted.
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You will be responsible for paying your own shipping costs for returning your item.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
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Dog grooming tools
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Dog hygiene products
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Opened food or treats
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Personalized or custom items
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Gift cards
Refunds
Once we receive your returned item, we will:
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Inspect it within 2–5 business days.
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Notify you by email whether your refund is approved.
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If approved, a refund will be automatically processed to your original method of payment.
Please note:
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Refunds may take 5–10 business days to appear depending on your bank.
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Shipping fees are non-refundable.
Exchanges
We only replace items if they are defective or damaged.
If you'd like to exchange an item for the same one, contact us at:
Order Issues & Damaged Items
If your item arrives damaged, defective, or incorrect:
Please contact us within 48 hours of delivery with:
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Your order number
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A clear photo of the issue
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A short description
We will resolve the issue as quickly as possible.
Cancellations
Orders can be canceled within 12 hours after being placed.
After this window, the order may already be processed and cannot be canceled.
Contact Us
For any questions regarding returns or refunds, reach out to us:
We’re always happy to help!